You can request a return or exchange within 14 days of receiving your order.

Returned items must be:

Before sending the item for a return or exchange request, you must contact us.

Once the item reaches us and is inspected, the refund process will be initiated.

Return shipping costs are the responsibility of the customer unless the product is faulty.

Made-to-order or custom-made products are not eligible for returns.

If the product is delivered damaged or faulty, you must contact us within 48 hours of delivery. After the necessary inspection, the product will be exchanged or refunded.

Small variations may be observed in handcrafted products. This is due to the natural characteristics of the product and is not considered a defect.